<aside> 💡 https://docs.google.com/presentation/d/1QqvD99p3Nrm7X9cqNhSosVLer3j2eWorWQCCnjjQ0uk/edit?usp=sharing

</aside>

https://form.asana.com/?k=vw4DU09bo9TGKu4FmP308w&d=1180621872373719&embed=true

<aside> 1️⃣ ↓↓↓ Track Requests Here ↓↓↓

</aside>

TechOps Requests Tasks

Priority Levels (and Response Times)

Priority levels are used to determine the order in which customer requests are handled by a service provider. Here are the levels of Priority and their expected response times:

<aside> ⚠️ Please note that all times listed are relative to US operating hours (M-F 8am-5pm ET)

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Low (48-Hour Response):

Medium (8-Hour Response):

High (4-Hour Response):

Critical (1-Hour Response)

Actual response times will vary. Tech Team Leadership and/or assigned engineers will first respond to a request by setting a realistic timeframe for completion (or next steps). Our team will diligently work to meet or exceed the requested due date - however, not all requests will achieve that goal. We strive to stay communicative about the progress of incoming requests and we thank the team for their patience!

[email protected]